REFUND POLICY

Last Updated: July 27, 2026
Entity: Rogue DMA ("Company", "we", "us", or "our")

1. FINAL SALE AND AS-IS STATUS

Rogue DMA operates as a third-party reseller of specialized hardware and digital intellectual property. Due to the specialized nature of our products and the immediate delivery of digital content, all sales are final. All products, including hardware, firmware, software, and digital licenses, are provided on an "As-Is" and "As-Available" basis without warranties of any kind regarding longevity, future compatibility, or continued functionality following third-party updates.

2. LICENSE ACTIVATION & PERMANENCE

A digital license, software key, or firmware activation is considered delivered and the contract fully performed once the activation key is sent via email, made available in your account dashboard, or delivered through our Discord bot/system.

• Non-Reversible: Once delivered, digital products are strictly non-refundable and non-reversible.
• No "Cooling-Off" Period: By completing your purchase, you expressly consent to immediate performance of the contract and acknowledge that you waive any right of withdrawal (including but not limited to EU/UK 14-day cancellation rights) once the digital content is made available to you, in accordance with applicable consumer protection laws governing digital content.
• Exclusions: Refunds will not be issued under any circumstances, including but not limited to:
  • You choose not to use or activate the key.
  • Your system, DMA device, or hardware is discovered to be incompatible after purchase.
  • A third-party update, game patch, operating system update, or security change affects product functionality.
  • Your game account, gaming platform account, hardware, or related software becomes restricted, suspended, or banned.
  • You experience performance issues, bugs, or instability resulting from your unique system configuration.

3. LIMITED REPLACEMENTS (24-HOUR WINDOW)

In the exceptional event that a digital key or license is demonstrably non-functional at the time of delivery, we may, at our sole and absolute discretion, issue a one-time replacement.

• Reporting Window: Any claim for a defective key must be filed within 24 hours of the purchase timestamp. Requests submitted after this 24-hour window will be rejected without consideration.
• Procedure: Requests must be filed through our official support channels (Discord or designated support email) and must include:
  • Your Order ID / Transaction ID
  • Your registered email address
  • Verifiable technical evidence of the error (e.g., screenshots, error logs, or video recordings)
• No Guarantees: Replacements are reviewed on a case-by-case basis and are never guaranteed. We reserve the right to deny any replacement request for any reason, including suspected fraud, abuse, or violation of our Terms of Service.

4. HARDWARE PRODUCTS

Physical hardware products are sold on a strictly non-returnable and non-refundable basis. We do not accept returns for "buyer's remorse," change of mind, technical inability to operate the device, or incompatibility with the customer's system.

• Defects on Arrival (DOA): Manufacturing defects must be reported within 48 hours of delivery confirmation (tracking number marked "Delivered"). Verified DOA claims will be handled via replacement of the same item, subject to manufacturer availability and inventory stock. No cash refunds will be issued for DOA hardware.
• Shipping Damage: Claims for damage during shipping must be reported immediately upon receipt. You must retain all original packaging and provide photographic evidence. We will assist with filing claims with the shipping carrier but do not guarantee reimbursement.
• International Shipments & Customs: If a shipment is returned, abandoned, or confiscated because a customer refused to pay local import taxes, VAT, customs duties, or failed to provide required documentation, no refund will be issued. Reshipment will be at the customer's sole expense.
• Warranty Disclaimer: Hardware is provided without any express or implied warranty regarding lifespan, overclocking capability, or compatibility with specific motherboards, chipsets, or operating systems.

5. CHARGEBACKS, DISPUTES, AND FRAUD

Rogue DMA maintains a zero-tolerance policy for payment disputes, chargebacks, and fraudulent activity. Initiating a chargeback, payment reversal, or dispute for a completed order constitutes a material breach of our Terms of Service and will result in:

• Permanent revocation of all active and future licenses, keys, and access rights.
• Immediate suspension and permanent banning of your account, Discord ID, HWID, and any associated identifiers from all Rogue DMA platforms and affiliated developer networks.
• Blacklisting of your information (including IP addresses, email addresses, HWIDs, and payment details) in global fraud prevention databases and payment network systems.
• Pursuit of civil recovery for the full order value, plus all administrative, legal, and collection costs incurred as a result of the dispute.
• Reporting of the incident to relevant law enforcement authorities and payment processors.

By completing a purchase, you expressly agree that you have read, understood, and accepted this Refund Policy in its entirety. You acknowledge that you have no right to a refund, cancellation, or chargeback for any reason other than fraudulent, unauthorized use of your payment method, which must be proven with verifiable documentation.

6. CONTACT US

If you have questions regarding this Refund Policy or need to file a claim under the limited replacement provision, please contact us at:

Privacy Officer / Support Team
Rogue DMA
[Support Email Address / Discord Server Link]

Please note: This Refund Policy is a binding part of our Terms of Service. By purchasing any product or service from Rogue DMA, you agree to be bound by these terms. We reserve the right to update, modify, or amend this Refund Policy at any time without prior notice. Continued use of our Services after changes constitutes acceptance of the updated policy.